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Service Center & Warranty Claims Policy

BATTERIES & OTHER PARTS REPLACEMENTS AVAILABLE ON REQUEST

We do batteries, charging port mouth & earpiece, camera, sim trays & other part replacements.

For inquiries, contact the service centre on;

You can also click on the WhatsApp icon to chat with our representative.

All repairs and warranty claims are subject to the standard terms and conditions of the manufacturer.

GENERAL TERMS AND CONDITIONS

Some products have a warranty that protects you against malfunctions that may be arise from manufacturer defects of workmanship.

The warranty is from the manufacturer & is guided by the manufacturer’s terms & conditions. All warranty claims will be guided by these terms. Ensure that you have read & understood these terms as provided in the warranty card provided during the time of purchase.

Fonexpress service Centre carries our warranty claims, service, updates and repairs in accordance to the manufacturer provided terms & conditions. Fones Direct Limited does not issue product warrants.

 

  • All manufacturer warrants cover the handsets ONLY. They do not include
    •  Accessories, batteries & chargers.
    • Third party software & accessories as may be defined in warranty terms
    • Gifts and FREEBIES

 

  • In case of Malfunctions, please return the product, receipt & copy of the manufacturer warranty card to the store you purchased. You may return it to any of the Fonexpress, Phonelink, selected Airtel stores or Fonexpress service Centre. Click here to view our locations.
  • Ensure you get a return booking receipt at the branch or service Centre for any product returns for repair or warranty claims.
  • Unless expressly defined under the warranty terms or the general terms, we will NOT Accept products if there is evidence of unauthorized attempt to repair, modify, replace a part or component of the product will render the warranty null & void. This includes damage a seal or sticker.
  • We will issue an invoice for replacement or a part, component or servicing an Out of warranty claims and repairs. These will require an approval before we proceed with repairs.
  • We do Software updates/upgrades are carried out on ALL DEVICES at the time of repair. Please remember to make back-up your data or keep written records of all-important content and data stored in your Product. Fones Direct limited, either expressly or impliedly, shall not under any circumstances be liable, for any damages or losses or any kind resulting from loss or, damage to, or corruption or, content or data during repair or replacement of the Product
  • All parts of the Product or other equipment that Fonexpress Service Centre has replaced shall become the property of Fones Direct Limited.
  • In the event where our Workshop deems the product as beyond repair, we reserve the right to undertake any one of the following remedies:
    • motherboard swap;
    • direct replacement;
    • like-for-like replacement based on another product or brand with the nearest specifications to the faulty product;
    • trade-in based on a depreciated monetary value according to current market price prevailing

 

  • Repairs of any device with liquid or physical damage will not be covered under warranty and are carried out at the owner’s risk.
  • We do not give refunds for warranty claims, instead we do replacements, exchange or purchased from our stores as may be defined on this policy, the product manufacturer or as may be determined by us or the manufacturer.
  • Where replacement is to be done, we will do like-for-like replacement based on another product or brand with the nearest specifications to the faulty product;
  • We accept trade-in based on a depreciated monetary value according to current market.
  • Where a buyer wishes to upgrade a product, they are to submit an upgrade request within 48 hours after delivery of a product. This must be accompanied by an original receipt.
  • We reserve the right to send you updates on our products and services.
  • We will notify you to collect a when a serviced, repaired or rejected warranty claims product has been returned to the pick location. Failure to collect your products after notification, then Disposal of Uncollected Goods Act (Cap38) may be exercised

 

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